| What does it take to build a world-class call center? |
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It takes the Alcatel OmniTouch family - a new set of call center modules featuring:
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| CCDistribution is the heart of the contact center. It's based on an innovative and patented call-handling model that makes call distribution easy to design and manage. |
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| CCSupervision combines supervision and configuration all in one step. A left click of the mouse gives you access to real time graphical supervision. A right click gives you easy access to configuration tools. |
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| Alcatel's integrated tool for building front-end PC agent applications. |
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| • CCWeb and the Alcatel Voice Over IP Gateway |
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| Alcatel's solution for connecting contact centers to the Internet. |
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| • A fully networked, open architecture and Alcatel's commitment to partnerships for complementary connectivity with third party applications. |
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| Alcatel's philosophy and solutions |
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| • Commitment and positioning |
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Alcatel contact centers provide organizations with a strategic way to develop and sustain world-class customer care
- Alcatel is a strong solution provider focusing on providing services to the customer
- Alcatel addresses customer needs and has been a leading contact center supplier for over ten years |
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| • Value proposition, highlights |
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- Alcatel systems have IP in the core design
- Alcatel systems follow industry standards for investment protection |
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| • Overall strategy: |
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• Commitment to standards (QSIG, native CSTA-based CT link, Excel)
• Ease of implementation (plug-and-play CT link, simple TCP/IP protocols, CT readiness, seamless integration with the overall information system)
• Partnerships with EDP suppliers for CT server and middleware and with third party application vendors |
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