| Hotel Solutions Based on Award-Winning Communications Servers |
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Our hotel solutions run on two call servers that have received unanimous praise from industry specialists. Both servers have been specifically customized for the hotel industry, with you in mind. So whatever the size or needs of your hotel, we have a solution to match. |
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| • Alcatel OmniPCX Office |
| Ideal for small and medium hotels. |
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| • Alcatel OmniPCX Enterprise |
| Ideal for medium to large hotels. |
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An unbeatable value proposition.
It simplifies management and improves customer interaction while creating a more agile workplace for your staff. While your guests are treated to the very best in hotel voice services, you benefit from greater efficiency, higher productivity and revenues!
400,000 customers worldwide have already placed their trust in Alcatel's enterprise and hotel solutions. So join the club! |
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| Alcatel Hotel Solutions key features |
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Front Desk Services
- Simplify your operation transaction and make information easily accessible thanks to the link between your front office and your communication system.
- Quick check-in with key information
- Complete check-in with additional information (name, language, DID, .)
- Direct guest calling by name or by roomcall keys
- Global overview: room availability, room telephone, room status
- Knowledge of language spoken by guest
- Pre-check-out before guest's departure
- Check-out at guest's departure
- Secured access to hotel features |
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Direct incoming calls to the room's phone
- Dynamic DDI (Direct Dialling In)
- Automatic allocation during the check-in
- Memo ticket for the guests to remember parameters like password, DDI number
- Direct access to hotel services (front desk, bar, restaurant, taxi) by predefined keys
- Voice prompt for guidance in language of guest's choice |
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| Do not disturb and wake-up |
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- Do not disturb or wake-up calls programmable from the guest's phone or hotel operator (even during conversation)
- Individual or group wake-up call |
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• Mailbox |
- A voice messaging service with notification on the guest's phone
- Individual or group wake-up call |
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| • Room Status |
- From the desk terminal: overview of all the rooms, display of a room problem (3 coded digits), ticket printing on the fly
- Status modification from the room terminal or from the hotel console
- Possibility to program an automatic daily status change |
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| • Mobility |
- Phone booth: print-out of a metering ticket or assignment of the charges to a room
- Password: used by the guest to lock his station
- DECT*: terminals allocated to rooms or administrative/service people |
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- Prepayment defined during check-in with the following options: default value, specific value,
no prepayment at all
- Multiple deposit allowed
- Audible alarm to warn when the threshold is reached
- Cut off of the call or not
- Emergency numbers still allowed when deposit becomes null or negative
- Bill printing customised with or without prepayment |
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- Call cost computing for hotel
- Detailled billing for the guest
- Least cost routing and efficient call accounting set up reduce cost and give your guest's better rates or increase your revenues |
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| * Digital Enhanced Cordless Telecommunications |
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