| The key to success comes from value addition - the Value addition of Telerex is in the form of Customer Care and Maintenance Services. This has earned us a reputation of being amongst the best service providers in the industry. |
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| On Line Complaint Handling Centre |
Our customer support executives are trained to handle On-line complaints, i.e. from receiving a call from a customer to rectifcation of complaint by engineer. All reports are fed into the Customer Care Server. This enables our engineers to maintain a complete database of the customers that they take care of upto the minutest detail. The reports are monitored by the highest levels in the organisation to ensure Total customer satisfaction is achieved. |
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| Excellent Maintenance Support |
| The engineers at Telerex undergo extensive training, before hands-on-operation. Training is imparted by our business associates and at our in-house training centre as well where training sessions are held on regular basis, to ensure that engineers acquire perfection. Thus, as a result only highly competent engineers are dedicated to our customers. |
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| Remote Maintenance |
| We provide the latest facility of remote maintenance, i.e. any software related problems can be resolved instantaneously from our Customer Care Centre in the office. |
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| Round the Clock Service |
| After Office or Holidays and Sundays our engineers are available round-the-clock to take care of our customers. Our engineers are equipped with pagers and mobile phones so as to ensure that they are easily accessible - anywhere anytime of the day. |
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| Commitment to Performance |
| Not only does a complaint registered by a customer elicit prompt response. We go a step further - Periodic visits are made by our engineers for conducting routine maintenance check on the equipments supplied. This prevents the occurrence of major problems. |
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| The TESS CLUB |
| The greatest advantage that our customers avail is "Telerex Extended Service Scheme". TESS is a comprehensive support programme. A reasonable subscription fee covers the equipments - be it hardware or software soundly like a permanent warranty. Members of the TESS Club receive service on priority basis. |
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| Feedback from Customers |
| To ensure excellence, Telerex has been continuously looking forward to customers for their valuable suggestions and feedback that will help improve our services. Feedback forms are sent to customers, and it is with this customer interaction and feedback, that Telerex has been able to achieve the highest quality of Customer care and Maintenance services. |
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